Terms of Use
1. Use of Wickks
Wickks is an augmented reality platform for homeware and interior design. Our platform, powered by a diverse global community of authentic product designers, allows you to explore, visualize, and purchase authentic, modern, and smart home furniture and products.
2. User Account
To access certain features of Wickks, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, complete, and up-to-date information when creating your account. If you believe your account has been compromised or accessed without authorization, please notify us immediately.
3. Intellectual Property
Wickks and its content, including but not limited to text, graphics, images, 3D models, logos, and software, are protected by intellectual property laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any part of Wickks without prior written consent from Wickks or the respective intellectual property rights holder.
4. User-Generated Content
Wickks may allow users to submit or upload content, including designs, images, and reviews. By submitting or uploading content, you grant Wickks a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display the content in any media.
You represent and warrant that you have all necessary rights and permissions to submit or upload the content, and that the content does not infringe upon the intellectual property or privacy rights of any third party.
5. Warranty Policy
We provide a warranty period ranging from 3 to 5 years for our products. This warranty covers manufacturing defects in materials and production fault in materials. Please refer to the specific warranty information provided with each product for detailed terms and conditions.
- Our warranty does not cover:
- Normal and natural wear and tear
- Damage caused by improper and excessive use and abuse
- Improper assembly by unqualified persons
- Damage from non-normal use of furniture (example: sitting/standing on a table)
- Improper handling and moving of furniture
- Exposure of product to undesired heat, moisture, liquids, and cleaning products
- Environmental influences (example: dryness and humidity)
- Color fading and physical deterioration caused by exposure to sunlight, artificial UV sources, or water cleaning
- Accidental damages and stains (example: pets, heat sources, ink, beverages, food, cosmetics, other household stains)
- Unauthorized attempts to clean, repair or modify product
- Specific characteristics of product and material that are not covered by the warranty
Wickks reserves the right of final decision in case of any disputes.
6. Return and Refund Policy
You are eligible for a free refund for unshipped orders under 50,000 EGP within 30 working days from the date of purchase. If an order has been delivered, you have the option to initiate a return upon order arrival but you will be responsible for covering shipping fees associated with the return. We encourage you to thoroughly inspect your received items upon arrival while our delivery team is still at your place, as we wouldn't be able to issue a refund if our delivery team has already left.
7. Prohibited Activities
- You agree not to:
- Violate any applicable laws or regulations.
- Engage in any fraudulent, deceptive, or harmful activities.
- Interfere with or disrupt the operation or security of Wickks.
- Use Wickks to transmit spam, unsolicited messages, or other unauthorized advertising or promotional materials.
- Collect or harvest any personally identifiable information from Wickks without permission.
- Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
8. Disclaimer of Warranty
Wickks is provided on an "as is" and "as available" basis, without any warranties or representations, expressed or implied. We make no warranties regarding the accuracy, reliability, availability, or suitability of Wickks for any purpose.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Wickks and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of Wickks.
10. Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of Egypt. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Egypt.
11. Modifications to Terms of Use
We reserve the right to modify or update these Terms of Use at any time, without prior notice. Changes will be effective immediately upon posting. Your continued use of Wickks after any modifications to these terms indicates your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us at hello@wickks.com
By using Wickks, you agree to comply with these Terms of Use and any additional guidelines or rules provided within the platform. Enjoy your experience on Wickks and explore the world of authentic, modern, and smart home furniture and products with the assurance of our warranty and refund policy.